Creative Space Academy — Terms & Conditions / Terms of Service
Last Updated: Janauary 1, 2024
1. AGREEMENT TO TERMS
These Terms of Service (“Terms”) form a legally binding agreement between Creative Space Academy (“we,” “us,” “our”) and the client (“you,” “your,” “Client”). By accessing our services, creating an account, or paying any invoice, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, you must not purchase or use our services.
2. SERVICES PROVIDED
Creative Space Academy provides services including, but not limited to:
CRM access and software platform services
virtual assistant (VA) support
automations and workflow setup
coaching and consulting
onboarding and training
business implementation support
Services delivered are based on the plan, package, or agreement selected by the Client at purchase.
3. BILLING AND PAYMENT
3.1 Fees are billed in advance unless otherwise stated in writing.
3.2 Subscriptions are automatically billed to the payment method on file.
3.3 Client agrees to keep billing information current and accurate.
3.4 Failure to pay may result in suspension or termination of services.
4. ACCEPTANCE OF TERMS BY PAYMENT OR USE
Payment of any invoice or subscription constitutes full acceptance of these Terms and any incorporated policies, regardless of whether a separate written signature is obtained. Continued use of our services after updates to these Terms constitutes acceptance of the revised Terms.
5. AT-WILL TERMINATION (TEXAS)
Services are provided on an at-will basis. Either party may terminate services at any time, with or without cause, by providing written notice (email is sufficient). Services cease upon termination.
6. REFUNDS, CREDITS, AND MUTUAL SETTLEMENT
6.1 Earned Fees
Fees for services already rendered, scheduled, or allocated are considered earned and are non-refundable.
6.2 Standard Refund
Upon termination, if prepaid funds remain after deducting earned services and applicable fees, the remaining balance will be refunded.
6.3 Mutual Settlement Option
At our discretion, we may offer a one-time mutual settlement amount in lieu of a calculated refund. Acceptance of a settlement amount constitutes full and final resolution of the account.
6.4 Refund Method
Refunds are issued through the original payment method or processor used at purchase, including Klarna where applicable.
7. ADMINISTRATIVE, ONBOARDING, AND TRANSFER FEES
7.1 Onboarding Fee
A non-refundable onboarding fee of $350 is charged for new accounts. This covers CRM setup, system configuration, user creation, and initial administrative work.
7.2 Administrative / Account Management Fee
An administrative and account management fee of $25 per month (or $300 per year) may be assessed to cover platform administration, billing management, and account maintenance.
7.3 Account Closure / Early Termination Administrative Fee
If a client elects to terminate services prior to the completion of the agreed service period, an account closure administrative fee of $197 may be charged to process closure, reconcile balances, and prepare records.
7.4 Data Export and CRM Transfer Fee
If a client requests export or transfer of CRM data, contacts, phone numbers, funnels, automations, or other account assets to another platform (including HighLevel), a data export and transfer fee of $500 will be charged.
7.5 Phone Number Porting Fee
Transfer or porting of phone numbers to another provider will incur a $97 per-number porting fee, plus any carrier-imposed costs.
7.6 Expedited Processing Fee
Requests that require expedited completion within three (3) business days may incur an additional $150 expedited processing fee.
7.7 Non-Refundable Fees
Fees listed in this section are non-refundable once applicable work has begun.
7.8 Acceptance of Fees
By paying any invoice or using our services, you acknowledge and agree to these fees.
8. DATA OWNERSHIP & THIRD-PARTY TRANSFER
8.1 You retain ownership of your CRM data, contacts, numbers, and account content.
8.2 Upon termination, you may request export or transfer of your data.
8.3 Once transferred to a third-party platform:
billing becomes the responsibility of that provide we no longer support the account
we are not responsible for third-party policies or performance
9. PRIVACY & THIRD-PARTY DATA
We respect your privacy and do not sell, rent, or trade your personal data. Information may only be shared:
as necessary to provide contracted services at your written request to comply with law
as described in our Privacy Policy We do not disclose confidential third-party data entrusted to us by clients.
10. ALL PARTIES AGREEMENT
All parties acknowledge and agree that:
these Terms constitute the entire agreement
prior verbal or written statements do not supersede these Terms
both parties have had the opportunity to review Terms prior to purchase
modifications must be made in writing to be valid
11. NO GUARANTEE OF RESULTS
We do not guarantee income, revenue, client growth, or specific business results. Outcomes depend on factors outside our control including client implementation and market conditions.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Creative Space Academy’s total liability arising from any claim is limited to the total amount paid by the Client for the service giving rise to the claim.
13. MANDATORY ARBITRATION & NO COURT ACTION
13.1 Binding Arbitration Required
All disputes, claims, or controversies arising from these Terms or our services shall be resolved exclusively through binding arbitration, not court litigation.
13.2 Mutual Arbitrator Selection
The parties will mutually select a neutral arbitrator. If unable to agree, an arbitrator will be appointed under the rules of the American Arbitration Association.
13.3 Location & Governing Law
Arbitration shall occur in Texas and be governed by Texas law.
13.4 Waiver of Jury Trial and Court Action
By using our services or paying any invoice, you waive the right to sue in court or participate in a jury trial.
13.5 No Class Actions
Claims must be brought individually and not as part of a class, collective, or representative action.
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4. RELEASE OF LIABILITY AFTER REFUND OR SETTLEMENT
All Sales Are Final there Will be No Refunds unlessed approved for termination of services then will a refund be considered.
Upon issuance of a refund or mutual settlement:
the account is deemed fully satisfied
no
further compensation or services are owed
both parties release one another from further claims related to the agreement
15. SEVERABILITY
If any portion of these Terms is found unenforceable, the remaining provisions remain in effect.